FAQ

Download this quick start to teach residents how to download and use the app and intercom.

Installing the app

The Entry Manager app is available for both iOS and Android devices. Download it from the appropriate app store using one of the options below:

Apple App Store: Click Here or search for Entry Manager.
Google Play Store: Click Here or search for Entry Manager.

Running the app for the first time

Open the app and enter your phone number.

Enter the verification code you receive, then tap Login. (The code is valid for 60 seconds)

Setup is complete. You will see a list of all entries you have access to.

1. Log in to your community account by visiting the Smart Entry Systems portal.
2. Select your community from the list.
3. Navigate to the Residents tab.
4. Click the orange button labeled Text Access Code to All Residents.

Each resident will receive a personalized text message containing their unique access code.

For security and tracking purposes, access codes are assigned to individual residents and should not be shared.

No. A single phone number cannot be assigned to multiple units or apartments. Each unit must have a unique phone number associated with it.

Example:
If John Smith is registered for Apartment 11 using phone number 123-456-7890, that same phone number cannot be used for Apartment 12.

Non-smartphone and landline users will receive voice-only phone calls from 786-623-5161 when a visitor requests access.

After the automated message plays, the resident can press any key to begin communicating with the visitor. To grant access, the resident can then press ✱1

• At the door, by entering their numeric access code or scanning their QR Code.
• At the door, depending on the type of reader installed, with one or more of the following credentials:
  • Touchless RFID credentials such as a key card, a key fob, or a vehicle sticker.
  • Wireless credentials such as Bluetooth and NFC tags.
• When called by their visitor and is NOT using a smartphone, by pressing *1 on their phone’s numeric keypad.
• When called by their visitor and is using a smartphone, by pressing the Open Door button on the app.

The ability for the intercom to make calls will be disabled, however, existing access codes, QR codes, cards and fobs will continue to work as usual. No updates to access codes, QR, codes, cards, fobs, schedules, and residents can be sent to the tablet by our cloud server until your Internet connection is restored.

Unlimited and no additional monthly fees are required for having multiple doors or gates.

Yes. An internet connection is required to use the intercom system. Internet access is necessary to make video calls, receive system updates, and view system history. *Internet service is not provided by Excellence Locksmith and is not included in price of installation.

View Your Security Cameras Anytime, Anywhere

This guide will walk you through setting up the LTS Connect app on your mobile device, allowing residents and building management teams to monitor security cameras from their phones or tablets.

Step 1: Download the LTS Connect App
The app is available for both iOS and Android devices.
For Android: Download here
For iOS: Download here

Step 2: Open the App — Continue as Guest
When you first open the app, it will ask you to create an account or continue as a guest.

⚠️ Important:
Do NOT create an account.
If you have already created one, please log out, delete the app, and reinstall it.

We recommend using Guest Mode to avoid any connection or syncing issues with your DVR or cameras.

Step 3: Manually Add Your System
From the home screen, tap “Add Manually”.
Then select “IP/Domain”.

Step 4: Enter Your Camera System Details
Carefully fill in the required information provided by your management team/installer:
Device Name: (You can name this whatever you like — we recommend using something familiar, like the name of your building or property. For example: “Sunset Towers”
IP Address: (as provided)
Port: 8000 (leave this as is)
Username and Password: (as provided)

Once all details are entered, press the “Add” button.
⏳ Note: It may take a few minutes for the cameras to fully load.

Step 5: Start Viewing Your Cameras
Once connected, you’ll be able to:
– View live camera feeds
– Review past recordings
– Capture snapshots and video clips

Need Help?
If you have any questions or run into technical issues, don’t hesitate to reach out to our support team — we’re happy to help!

If you are a resident trying to connect, please contact your building’s management company for your camera system credentials.

If your system uses both IP and analog cameras, the LTS Connect app displays them separately by default (analog first, then IP). To mix them on one screen or reorder them, follow these steps to create a group.

Step 1: Open the LTS Connect App
Launch the app. On the Home screen, tap “+” (Add Group).

Step 2: Name Your Group
Enter a name for your group.
Tip: Use the property or location name so it’s easy to identify.

Step 3: Add Cameras to the Group
You’ll see “No Data” and a button labeled “Add.”

Tap “Add” → then “Move Resources to Current Group.”

Select your DVR by tapping the circle next to it.
Selecting the DVR includes all its cameras automatically.

Tap “Confirm.”

Step 4: Rearrange Cameras
Under Group Content, your cameras appear.

Tap “Edit” (on the right side).

Drag to reorder cameras as you prefer — mix IP and analog in any order.

Step 5: Save Changes
Close the app fully (swipe it off your recent apps). Then reopen it. This ensures all changes take effect.

Step 6: Use Your New Group
On the Home screen, you’ll see a new tab with your group name.
Tap it to:

View live camera feeds
Record footage
Take snapshots

Notes & Tips:
– You only need to create the group once per device.
– If you add new cameras later, repeat Steps 3–4 to include and order them.
– If layout fails to update, restart the app or reboot your mobile device.