Help & Support

Hand this to residents so they can download the app and start using the intercom without calling the office.

Download the quick start guide (PDF)

Installing the app

The Entry Manager app is available for both iOS and Android devices. Download it from the appropriate app store — search for Entry Manager on the Apple App Store or Google Play Store.

Running the app for the first time

1. Open the app and enter your phone number.
2. Enter the verification code you receive, then tap Login. The code is valid for 60 seconds.
3. Setup is complete. You will see a list of all entries you have access to.

1. Log in to your community account on the Smart Entry Systems portal.
2. Select your community from the list.
3. Go to the Residents tab.
4. Click the orange button labelled Text Access Code to All Residents.

Each resident receives a personalized text message containing their unique access code.

For security and tracking purposes, access codes are assigned to individual residents and should not be shared.

No. A single phone number cannot be assigned to multiple units or apartments. Each unit must have a unique phone number associated with it.

Example: if John Smith is registered for Apartment 11 using 123-456-7890, that same number cannot be used for Apartment 12.

Non-smartphone and landline users receive voice-only phone calls from 786-623-5161 when a visitor requests access.

After the automated message plays, the resident can press any key to begin speaking with the visitor. To grant access, press *1.

• At the door, by entering a numeric access code or scanning a QR code.
• At the door, with touchless RFID credentials such as a key card, key fob, or vehicle sticker — depending on the reader installed.
• With wireless credentials such as Bluetooth and NFC tags.
• When called by a visitor and not using a smartphone, by pressing *1 on the phone keypad.
• When called by a visitor and using a smartphone, by pressing Open Door in the app.

The intercom's ability to make calls is disabled. Existing access codes, QR codes, cards, and fobs continue to work as usual.

No updates to codes, schedules, or residents can be sent to the tablet by our cloud server until the internet connection is restored.

Unlimited — and no additional monthly fees are required for having multiple doors or gates.

Yes. An internet connection is required to make video calls, receive system updates, and view system history.

Internet service is not provided by Excellence Locksmith and is not included in the price of installation.

This is how we prefer to connect your cameras. Your system is linked to your own LTS Connect account rather than to a fixed IP address.

How to set it up

1. Install the LTS Connect app on your phone or tablet.
2. Create an account, registering an email address and/or a phone number.
3. Once the account is registered and active, send us the email address and/or phone number you used.
4. We link your camera system to that account. Nothing further is needed on your end.

Why we recommend it

• If the system loses power and reboots, you do not have to worry about the IP address reconfiguring.
• You can check device health from the app.
• You get notifications about the system.

This linking method is not available on every system. Older equipment, and some feature sets, cannot be linked this way — in that case use the traditional setup below.

This guide walks you through setting up the LTS Connect app so residents and building management can monitor cameras from a phone or tablet.

Step 1 — Download the app

LTS Connect is available for both iOS and Android.

Step 2 — Continue as guest

Do not create an account. If you already created one, log out, delete the app, and reinstall it. We recommend Guest Mode to avoid connection or syncing issues with your DVR or cameras.

Step 3 — Add your system manually

From the home screen, tap Add Manually, then select IP/Domain.

Step 4 — Enter your system details

Fill in the information provided by your management team or installer:

• Device name — anything familiar, such as the building name.
• IP address — as provided.
• Port — 8000, leave as is.
• Username and password — as provided.

Press Add. It may take a few minutes for the cameras to fully load.

Step 5 — Start viewing

Once connected you can view live feeds, review past recordings, and capture snapshots and clips.

If you are a resident, contact your building's management company for your camera system credentials.

If your system uses both IP and analog cameras, LTS Connect displays them separately by default — analog first, then IP. To mix them on one screen or reorder them, create a group.

1. Open the app. On the Home screen, tap + (Add Group).
2. Name your group — use the property or location name so it is easy to identify.
3. You will see "No Data" and an Add button. Tap Add, then Move Resources to Current Group. Select your DVR by tapping the circle next to it — this includes all its cameras automatically. Tap Confirm.
4. Under Group Content, tap Edit and drag to reorder cameras in any order you like.
5. Close the app fully, then reopen it so the changes take effect.
6. On the Home screen, tap your new group tab to view feeds, record footage, and take snapshots.

You only need to create the group once per device. If you add cameras later, repeat steps 3 and 4. If the layout fails to update, restart the app or reboot the device.